Frequently asked questions.
What's the difference between shared and personal accounts? +
A shared account is used by multiple customers. As a result, game statistics, achievements and playtime may not accurately reflect your own activity. Additionally, online features may be unavailable if another customer is using the same account.
Personal accounts are intended for individual use, rather than being shared with other customers. Every feature is available.
How will I receive my account after purchasing? +
After purchasing, you'll receive an email containing your account login details withing 24H.Most orders will arrive between 5 and 30 minutes.
To obtain your Steam authentication code, please email us with your stripe order number and game ordered asking us for the auth code. Codes are typically provided within 10 minutes, although delivery times may vary.
Please avoid submitting multiple requests for the same authentication code, as this may delay processing.
Can I play games online and offline? +
Some shared accounts support online gameplay. However, online access may be unavailable if another customer is using the same account.
Please check the individual product description to see whether online functionality is included.
Can I change my account details? +
Account details can only be changed on standard (personal) accounts.
Changing the password or other login details on shared accounts is not permitted, as these accounts are used by multiple customers.
What happens if my account stops working? +
If you experience any issues accessing your account, please contact our support team.
We'll first attempt to resolve the problem. If the account remains unusable and our support team is unable to fix it, you'll receive a full refund.
Do you offer refunds? +
We generally do not accept refunds for change-of-mind purchases.
However, if your game or account does not work as described, please contact support so we can investigate. Eligible issues may qualify for a refund.
This policy does not affect your statutory consumer rights.
How can I contact customer support? +
If you need assistance with your purchase or have any questions, please message us at Our Email.
Our support team can help investigate problems and answer questions about your order.